It happens. More often than not, agents find themselves navigating roadblocks in order to make sure deals close and clients are happy. So, how do agents ensure that they are equipped to navigate?
Attack Roadblocks Head On
The most important thing any agent can do when navigating roadblocks is to stay on top of everything, as best they can. There's little an agent can't solve with a great team of professionals and some communication - but if they don't stay on top of things, it's easy for them to unravel. This means that agents need to be on top of their communication and follow through, because that's truly what they can control.
Speaking of a team of professionals you trust, this is key when it comes to navigating roadblocks. If an agent works closely with their broker, and has a team of mortgage professionals on the other side of the transaction - it makes everything so much more seamless. Being able to have open communication and direct your clients towards people you trust makes all the difference.
Consulting with your broker, unless you are a broker, is another great idea. As is working closely with the agent ton the other side of the transaction so that all parties understand what is going on. Another tip: protect yourself with clear communication. You have a license to protect, so if things really start to go south, make sure that you can say you handled everything with honesty and integrity.
No Such Thing as a Back-burner
When it comes to navigating roadblocks and keeping a deal afloat, there is no such thing as a back-burner. Follow up and timeliness is vital. While following up, be sure to figure out the why behind whatever is the hang-up, especially if it's one more emotionally based. This way, you can keep the ball rolling.
A good rule of thumb is to assume you're going to close. In all of your actions, frame them positively and assume you're going to close so that there's positivity radiating from your side of the business.
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